Customer Service Job Questionnaire


A customer service job questionnaire is specifically designed to gather details regarding a job at the customer service desk of a company or in such related department that deals with providing services to customers and clients. The customer service job entails communication and interaction with customers while serving them with required goods and assistance as required; hence the questionnaire must be framed so as to bring out relevant information about the said job.

Sample Customer Service Job Questionnaire:

Name of Employee: _________________________________

Designation: __________________________

Working at: _______________________________________ [company name with department]

Postal address: ___________________________________________

City: _________________     Country: _______________      Zip: ________________________

Telephone number: ______________________________

Email address: _____________________

 

Q1: What is the actual purpose of this job?

___________________________________________________________________________

 

Q2: What are your job duties and responsibilities? Kindly provide details.

______________________________________________________________________

______________________________________________________________________

 

Q3: What type of customers do you generally have to deal with?

______________________________________________________________________

 

Q4: What are the services usually offered? Please give detailed reports.

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

 

Q5: What are the advantages of these customer services?

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

 

Q6: What are the factors that determine the specificity of customer services to be provided?

______________________________________________________________________

 

Q7: Do the customer service requirements vary according to locations?

___________________________________________________________________

 

Q8: What are the qualification requirements for the job?

____________________________________________________________

 

Q9: Does the employee require additional skills to qualify for the customer service job? Kindly specify the skills and specifications.

____________________________________________________________________

____________________________________________________________________

 

 Q10: What is the present service demands identified among customers?

___________________________________________________________

 

Q11: How has your company adapted to the market changes? Specify the modifications in customer services.

_________________________________________________________________________

_________________________________________________________________________

 

Q12: What initiatives have been taken by employees to provide effective customer service?

_________________________________________________________________________

 

Q13: How far are your clients satisfied with the current customer service job?

__________________________________________________________________________

 

Q14: How far has the customer service job contributed towards company profits?

______________________________________________________________________

 

Q15: What are the future goals for the customer service job program?

  • _______________________________________________________________
  • _______________________________________________________________
  • _______________________________________________________________

Category: Job Questionnaire

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