Customer Service Questionnaire Format


The format of a customer service questionnaire will largely depend on what you need to find out.  However it should be a simple and clear format.  This will enable customers to be more willing to fill it out.  A good simple format is recommended and more pleasing to your customers.

Sample Customer Service Questionnaire Format

Please fill in the following questions concerning the customer service department of this store.

How often do you frequent this store in a month?

1-2 times: _________ 3-5 times: _________ 6-10 times: ________ more than 10 times: ________

Use the rating system below for the questions that follow

5- Excellent, 4- good, 3- average, 2- poor, 1- very poor.

How would you rate the professionalism of the staff?

________________________________________________________________________

How would you rate the friendliness/ politeness of the staff?

________________________________________________________________________

How would you rate the quality of the products at the store?

________________________________________________________________________

How would you rate the accessibility of the store?

________________________________________________________________________

How would you rate the pricing of the products?

________________________________________________________________________

How would you rate the display of products at the store?

________________________________________________________________________

How would you rate the variety of the products?

________________________________________________________________________

Would you recommend the store to others?

________________________________________________________________________

________________________________________________________________________

Were you served fast when you entered the store? ____________________________________________________________________

Are you happy with our payment methods? ________________________________________________________________

What more would you like the store to stock? __________________________________________________________________

Why do you shop from our store? ___________________________________________________________________

Any complaints about the store? _____________________________________________________________________

Category: Customer Questionnaire

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