The format of a customer service questionnaire will largely depend on what you need to find out. However it should be a simple and clear format. This will enable customers to be more willing to fill it out. A good simple format is recommended and more pleasing to your customers.
Sample Customer Service Questionnaire Format
Please fill in the following questions concerning the customer service department of this store.
How often do you frequent this store in a month?
1-2 times: _________ 3-5 times: _________ 6-10 times: ________ more than 10 times: ________
Use the rating system below for the questions that follow
5- Excellent, 4- good, 3- average, 2- poor, 1- very poor.
How would you rate the professionalism of the staff?
________________________________________________________________________
How would you rate the friendliness/ politeness of the staff?
________________________________________________________________________
How would you rate the quality of the products at the store?
________________________________________________________________________
How would you rate the accessibility of the store?
________________________________________________________________________
How would you rate the pricing of the products?
________________________________________________________________________
How would you rate the display of products at the store?
________________________________________________________________________
How would you rate the variety of the products?
________________________________________________________________________
Would you recommend the store to others?
________________________________________________________________________
________________________________________________________________________
Were you served fast when you entered the store? ____________________________________________________________________
Are you happy with our payment methods? ________________________________________________________________
What more would you like the store to stock? __________________________________________________________________
Why do you shop from our store? ___________________________________________________________________
Any complaints about the store? _____________________________________________________________________
