Customer Service Feedback Questionnaire


Customer feedback can be solicited through a customer service feedback questionnaire. Questions dealing with customer satisfaction should be specific and targeted for the questionnaire to be effective. A focused questionnaire makes it possible to gather honest and open answers. The company can measure its ability to meet customer needs by distributing a customer service feedback questionnaire. The questions should be structured in a way that gives customers the freedom to air their opinions. Leading questions limit the amount of data that can be collected. The sentence structures should be simple so that the respondents will be willing to tackle them with ease.

Sample Customer Service Feedback Questionnaire

The answers that you give are highly appreciated. Please provide the information that is requested for. Confidentiality is guaranteed and no third party will have access to your details.

Name………………………………………………….

Age……………………………………………………..

Sex………………………………………………………..

E-Mail address…………………………………….

Is there any concern or issue that you would like to raise?  …………………………………………………………….

Is the flow of information sufficient?  ………………………………………………………………………………………….

If not, please elaborate………………………………………………………………………………………………………………

What is your rating of our services?

a.Excellent

b.Good

c. Average

d.Poor

Were service expectations met?  …………………………………………………………………………………

Please comment on what your expectations are……………………………………………………………………….

Would you prefer a personalized system of correspondence?  …………………………………………………..

Do you have any suggestions that you feel can help us perform better?  …………………………………

What has your general experience been with the company?  ………………………………………………………

How can this experience be improved? …………………………………………………………………….

Are you willing to receive our weekly newsletter via e-mail?  ………………………………………………….

Do you have any other remarks to make regarding our services and your expectations?  ………………………

Category: Customer Questionnaire

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