Customer service involves the provision of service to customers before, during and after a purchase. Customer service feedback questionnaire is a tool designed to help an organization gather information that will help enhance the level of customer satisfaction. This entails confirming that a product or service has met customer expectations and customer’s needs. The service or products should also be delivered in a timely manner and through high quality service. Customer service feedback questionnaire enables a customer give feedback that will help the organization strengthen their relationship with customers and make the customers recommend your organization to their friends. Below is a sample Customer service feedback questionnaire
Sample Customer Service Feedback Questionnaire
Please help us serve you better by fill out the following details concerning the services you have received from us so far
Please state how long you have been using the our products and services
Less than one year: __________
1- 3years: _________
3- 5 years: _________
5- 9 years: __________
More than 10 years: __________
Please use this key to rate your answers
1-Excellent, 2-Good, 3- Average, 4-Poor, 5-Very poor
Please rate the quality of customer service you received in a most recent experience with our company
________________________________________________________________________
Please describe what happened if your response in the above question was unsatisfactory
________________________________________________________________________
Please rate the process of getting your concerns resolved by the customer service team
________________________________________________________________________
Please rate our customer care service team
________________________________________________________________________
Please rate our products and services
________________________________________________________________________
Would you recommend someone else to us?
________________________________________________________________________
Please give reasons for your response in the above question.
________________________________________________________________________
