Customer Service Feedback Questionnaire


Customer service involves the provision of service to customers before, during and after a purchase. Customer service feedback questionnaire is a tool designed to help an organization gather information that will help enhance the level of customer satisfaction. This entails confirming that a product or service has met customer expectations and customer’s needs. The service or products should also be delivered in a timely manner and through high quality service. Customer service feedback questionnaire enables a customer give feedback that will help the organization strengthen their relationship with customers and make the customers recommend your organization to their friends. Below is a sample Customer service feedback questionnaire


Sample Customer Service Feedback Questionnaire

Please help us serve you better by fill out the following details concerning the services you have received from us so far

Please state how long you have been using the our products and services

Less than one year: __________

1- 3years: _________

3- 5 years: _________

5- 9 years: __________

More than 10 years: __________

Please use this key to rate your answers

1-Excellent, 2-Good, 3- Average, 4-Poor, 5-Very poor

Please rate the quality of customer service you received in a most recent experience with our company

________________________________________________________________________

Please describe what happened if your response in the above question was unsatisfactory

________________________________________________________________________

Please rate the process of getting your concerns resolved by the customer service team

________________________________________________________________________

Please rate our customer care service team

________________________________________________________________________

Please rate our products and services

________________________________________________________________________

Would you recommend someone else to us?

________________________________________________________________________

Please give reasons for your response in the above question.

________________________________________________________________________

Category: Customer Questionnaire

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