Sample Questionnaire Customer Satisfaction

It is important for any business or organization to find out the level of customer satisfaction.  Whether you are providing products, goods or services it is important for any business to have good customer satisfaction.  This sample questionnaire can help a business find out the level of their customer’s satisfaction.

Sample Questionnaire Customer Satisfaction

Please fill out the following details concerning your customer satisfaction.

Please state how long you have been using the company’s products.

Less than one year: __________ 1- 3years: _________ 3- 5 years: _________

5- 9 years: __________ more than 10 years: __________

Use this key to rate your answers

1- Excellent, 2- good, 3- average, 4- poor, 5- very poor

Please rate your satisfaction with the quality of our products.

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Please rate your satisfaction with the delivery system of our products.

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Please rate your satisfaction with the packaging of our products.

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Please rate your satisfaction with the pricing of our products.

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Please rate your satisfaction with the value of our products.

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Please state the best aspects of our products.

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Please state the worst aspects of our products.

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Please give suggestions that would help improve your satisfaction with our products.

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Did you receive good customer care? _________________________________________

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Please state whether you would recommend our products to others? Why?

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