Customer Relationship Questionnaire

In many establishments, whether restaurants, businesses and any other organizations, a customer relationship questionnaire is important to have. This is because customer satisfaction is a major factor in ensuring the survival of your business.

A customer relationship questionnaire comes in at this point. The questionnaire asks the customer what they feel about the services that are offered.

The questions put down in a customer relationship questionnaire are very important. Therefore much thought should be put into it. The way forward for a company is determined by your customer’s answers to the questions that are given to them. How you handle this is crucial to your company.

Sample Customer Relationship Questionnaire

Does our company come into mind when you think of good customer relationship?
_________________________________________________________________
If no, please give your reasons why.
Describe how you were welcomed when you walked in through the door.
__________________________________________________________________
How would you rate our company’s representative aptitude to help you?

• Quality
• Dandy
• Middling
• Deplorable

How would you rate our representative’s enthusiasm to help you sort out your problem?

• Premium
• Respectable
• Banausic
• Horrid

How would you rate the time in terms of length that it took to get your query sorted?

• Capital
• Nice
• Common
• Mediocre

Did you feel comfortable working with our representative?

• Yes
• No

(If no, please explain to us why ) _______________________________
___________________________________________________
Describe your overall experience with us

• Sterling
• Swell
• Mundane
• Incompetent