Customer Reference Questionnaire


 

Customer reference in simple terms is the positive response of customers for a company in relation with its products and services. Today sales cover the major part of the business; therefore it becomes necessary for the companies to provide good service and product quality to customers. Companies use different tools to determine customers’ response in regard with product and services offered to them, customer reference is one such tool.

Customer reference questionnaire is a well drafted document which is used to measure the response of customers. It can be sent across to different people through emails or by conducting physical survey.

Sample Customer Reference Questioner:

Name:

Address:

Email Id:

Q1: How long have you been using products/ services of our company?

Answer.

Q2: Describe how are you using the product (i.e. pilot, individual, enterprise-wide, single department)?

Answer.

Q3: Are you personally a user of product?

A) Yes

B) No

Q4: What is your company’s relationship with vendor?

Answer.

Q5: Does your company receive anything in return from vendor in return for being a reference?

A) Yes

B) No

Q6: Why did you select our product over other competitors? Please give your valuable comments.

Answer.

Q7: What are the best features of our products according to you?

Answer.

Q8: Please share your comments if you found anything negative about our products.

Answer.

Q9: How often do you need technical support while using our products?

Answer.

Q10: Are you satisfied with the customer support service of our company? If not than please write some of the major reasons for it.

Answer.

Q11: How long does it take when you contact to support department of our company?

Answer.

Q12: Please give your comments on the performance of the latest product that you used.

Answer.

Q13: Do you want any improvement in our product quality? If yes then please briefly tell us about what changes you want to see?

Answer.

Category: Customer Questionnaire

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