Customer Quality Assurance Questionnaire

High quality products or services are a key factor driving success and the only way to identify level of quality delivered is through customer quality assurance questionnaire. Customers deserve high quality at every level including in customer service, shopping experience, delivery and dispatch and many more areas. The customer quality assurance questionnaire poses specific questions and the feedback received from these questionnaires informs an organization where they really stand in terms of maintaining customer quality assurance.

Sample Customer Quality Assurance Questionnaire:

Name of the Customer: _____________________________

Address: ______________________________________  City:_______________

State: __________________  Zip: ________________

Age: ___________________ Gender: _______  (M/F)

Email: _____________________________

Phone Number: ____________________________

  • How satisfied are you generally with the quality of products and services offered in the market today?

a)      Extremely satisfied

b)      Very satisfied

c)      Satisfied

d)     Neutral

e)      Dissatisfied

f)       Not very satisfied

g)      Not satisfied at all

  • Do you feel that products offered at retail stores and supermarkets should undergo stringent quality control?

a)      Yes

b)      No

c)      Don’t know

  • Do you feel organizations should implement quality assurance procedures in their manufacturing or other business processes?

a)      Yes

b)      No

c)      Don’t Know

  • Do you feel durability and long shelf life determine high quality of a product or service?

a)      Yes

b)      No

c)      Am not sure

  • Availability of high quality products can make your shopping experience better? True or False

a)      True

b)      False

  • Which of the following areas according to you can enhance customer quality assurance?

a)      Competitive manufacturing capabilities

b)      Conformance with market quality standards

c)      Value addition to products or services

d)     Upgrading manufacturing technology

e)      Stringent product design and quality control

Category: Customer Questionnaire

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