Customer Feedback Questionnaire

It is important for any company or organization to evaluate itself on a regular basis and the best tool to use is a customer feedback questionnaire.  A customer feedback questionnaire enables an organization or company to find out from their customers about the quality of their services, goods or products and thus be able to improve, modify or change in order to increase sales, profit or attract and keep more customers.  A successful company or organization is one that is constantly improving itself and the best way to do this is by constantly getting feedback from their customers.

Sample Customer Feedback Questionnaire

Customer’s name: ________________________________________________________

Date: ___________________________________________________________________

Account number: _________________________________________________________

Branch name: ____________________________________________________________

Please indicate how long you have had an account with this bank:

1-2years: ________________________________________________________________

3-5years: ________________________________________________________________

6-10years: _______________________________________________________________

10+years: _______________________________________________________________

Please rate the quality of our ATM services:

5-Excellent: _____________________________________________________________

4-Good: ________________________________________________________________

3-Average: ______________________________________________________________

2-Poor: _________________________________________________________________

1-Very poor: _____________________________________________________________

For the following two questions answer with

Excellent

Good

Average

Poor

Very Poor

Please rate the quality of our customer care services:

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

Please rate the quality of our information and customer services:

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

How would you describe the banking charges?

Too expensive: ___________________________________________________________

Quite fair: _______________________________________________________________

Very Fair: _______________________________________________________________

How would you describe the products the bank offers?

Adequate: _______________________________________________________________

Average: ________________________________________________________________

Inadequate: ______________________________________________________________

Please describe the best feature of the bank:

________________________________________________________________________________________________________________________________________________

Please describe the worst feature of the bank:

________________________________________________________________________________________________________________________________________________

What would you recommend the bank to work on?

________________________________________________________________________________________________________________________________________________

Category: Customer Questionnaire