Customer Feedback Questionnaire
It is important for any company or organization to evaluate itself on a regular basis and the best tool to use is a customer feedback questionnaire. A customer feedback questionnaire enables an organization or company to find out from their customers about the quality of their services, goods or products and thus be able to improve, modify or change in order to increase sales, profit or attract and keep more customers. A successful company or organization is one that is constantly improving itself and the best way to do this is by constantly getting feedback from their customers.
Sample Customer Feedback Questionnaire
Customer’s name: ________________________________________________________
Date: ___________________________________________________________________
Account number: _________________________________________________________
Branch name: ____________________________________________________________
Please indicate how long you have had an account with this bank:
1-2years: ________________________________________________________________
3-5years: ________________________________________________________________
6-10years: _______________________________________________________________
10+years: _______________________________________________________________
Please rate the quality of our ATM services:
5-Excellent: _____________________________________________________________
4-Good: ________________________________________________________________
3-Average: ______________________________________________________________
2-Poor: _________________________________________________________________
1-Very poor: _____________________________________________________________
For the following two questions answer with
Excellent
Good
Average
Poor
Very Poor
Please rate the quality of our customer care services:
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
Please rate the quality of our information and customer services:
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
How would you describe the banking charges?
Too expensive: ___________________________________________________________
Quite fair: _______________________________________________________________
Very Fair: _______________________________________________________________
How would you describe the products the bank offers?
Adequate: _______________________________________________________________
Average: ________________________________________________________________
Inadequate: ______________________________________________________________
Please describe the best feature of the bank:
________________________________________________________________________________________________________________________________________________
Please describe the worst feature of the bank:
________________________________________________________________________________________________________________________________________________
What would you recommend the bank to work on?
________________________________________________________________________________________________________________________________________________
Category: Customer Questionnaire