Customer Feedback Form Questionnaire


A customer feedback form questionnaire is an official means to present questions to the customer group of a particular company or business, and collect reviews for products/services. It is designed in a way that the feedback of customers can be collected in the form in answer to the questions in the document (questionnaire). Customers are the direct target group for whom products or services are designed and delivered to; hence, it is important to have a clear idea of how they are reacting to the same.

Such a questionnaire helps gather information that throw light on the needs and demands of the customers as well. Thus a customer feedback form questionnaire is a very effective way of collecting details, and needs to be designed skillfully so as to produce the maximum output.

Customer Feedback Form Questionnaire Sample:

 

________________________________

[Organization’s letterhead]

Name of customer: ________________

Permanent address: _________________________

Telephone number: _________________                                Email ID: _____________

Age: _____ years                                               Sex: ______ [Male/Female]

 

 

Q1: Which are the products/services that you have availed of?

_______________

 

 

Q2: How did the product fit your purpose?

[Tick the box corresponding to the appropriate answer]

 

 

It was perfect

 

 

 

Could have been better

 

 

Very poor

 

____________

[any suggestions you would like to put]

 

Q3: How was the delivery of the product?

 

 

 

Very much on time and excellent service

 

 

A bit late

 

 

 

 

Too late; very bad service

 

 

Q4: How was the packaging of the product?

 

 

Well packed and safely delivered

 

Slightly loose packing but was fine when delivered

 

 

Very poor packing; the product was found damaged when delivered

 

Q5: How did you choose the product?

 

I chose it from the shop

 

From the website

 

Heard from a friend and ordered over phone

 

Q6: Please give a detailed description of the product/service and also give us your valuable suggestions.

__________________________________________

 

 

 

Any specific areas you would want us to look after and improve:

  1. _____________________

 

  1. _____________________

 

  1. _____________________

 

 

 

Category: Customer Questionnaire

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