Customer Complaint Questionnaire

Customer complaint questionnaire is used to know if customers have any complaint against the management or if they are not satisfied with the quality of product and services of company. It helps the management in improving the quality of products they offer and to find out if there is any loop hole in the management. It helps in finding out the gap between the quality of products that company offers and the expectations of customers. This questionnaire is spread across the network of customers through internet or physical survey.

Sample Customer Complaint Questionnaire:

Name:                                    _________________

Address:                                _________________

Working Phone number:   _________________

Email id:                               _________________

Age                                       _________________

Q1. How long have you been using our products and services?

A) Less than 1 year

B) 1 to 2 year

C) More than 2 years

D) Do not use

Q2. If you are told to asses us on a scale of 5, than how much would you like to give us?

A) 1

B) 2

C) 3

D) 4

E) 5

Q3. Please mention the specific reason if you have chosen option A, B, C.

Answer. ___________________________________________________

Q4. What do you think about the quality of management that we have? Please tell in detail

Answer. ___________________________________________________

Q5. Are you satisfied with the products and services offered by us? Please explain in detail.

Answer. ___________________________________________________

Q6. Please tell us if you have any dissatisfaction about the time taken to respond you by our customer care executive.

Answer. ___________________________________________________

Q7. If you have ever experienced something below your expectation level with us, please write below in detail.

Answer.  ___________________________________________________

Q8. If you have any complaint about any specific person or product then please tell us in detail.

Answer. ___________________________________________________

Q9 Please tell us if you have any complaint/ compliment or suggestion for us to improve the quality of our product and service.

Answer. ___________________________________________________

Category: Customer Questionnaire

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