Customer Awareness Questionnaire


Customer awareness questionnaire is a device by which it can be judged whether a consumer is aware of the various acts and laws that safeguard him from adulteration or exploitation of some other sort. This also helps to understand whether a customer knows how to check duplicity and where to seek help from. These questionnaires are generally made by governmental associations for the purpose of survey.

Sample Customer awareness questionnaire

1. Is it your habit to look into the manufacturing date and the expiry date of the food articles and the medicines that you purchase?

a. Yes

b. No

2. Have you ever weighted by yourself any article which comes with a Net Weight tag to cross check whether the item truly measures the same?

a. Yes

b. No

3. Do you have a tendency to check prices of the same article from different vendors before buying it?

a. Yes

b. No

4. Do you ever check the Maximum Retail Price (MRP) of an item before buying it?

a. Yes

b. No

5. Have you ever come across an incident where a shopkeeper has sold you an item at a price higher than the printed MRP?

a. Yes

b. No

If yes, do you know that this is illegal?

a. Yes

b. No

6. Have you ever experienced any adulteration in any food items or medicines or milk in the past 6 months?

a. Yes

b. No

7. Are you aware of the laws and the consumer courts that are made specifically to safeguard the interest of customers?

a. Yes

b. No

Category: Customer Questionnaire

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