Clients are important for firms because they may be regular and loyal customers and can be re-buyers. Companies can get useful information from Client Brand questionnaires and can use them to their mutual advantage. This can increase the number of loyal clients and the market share of the product.
Client Brand Questionnaire Sample:
Name of the firm: ____________________
Address of the firm: ____________________
Phone Number: ____________________
Email id: ____________________
Q1. What do you feel about our products?
__________________________________________________________
Q2. How long have you been our client?
a) Less than 6 months
b) Between 6 months to 1 year
c) Between 1 to 3 years
d) More than 3 years
Q3. Are you a loyal customer to our product?
a) Yes
b) No
Q4. Do you think our products are competitively priced?
a) Yes
b) No
Q5. Are our products durable?
a) Yes
b) No
c) Mostly
Q6. Have you faced any problem with our after sales service?
a) Yes
b) No
Q7. If ‘Yes’, pick the right choice among the following:
a) The sales representative was unresponsive
b) The sales representative was not knowledgeable
c) The sales representative refused to provide me service even though the product was under warranty
d) Other ___________________________________________________
Q8. What made you try our product?
a) Good distribution
b) Awareness through ads
c) Image of the company
d) Low price
e) Discounts
f) Other ___________________________________________________
Q9. Where do you come to know about our current and new products?
a) TV advertisements
b) Newspapers
c) Our website
d) Our showrooms
e) Other _____________________________
Q10. What is the positioning of our product in your mind?
_____________________________________________________________
