Client Brand Questionnaire

Clients are important for firms because they may be regular and loyal customers and can be re-buyers. Companies can get useful information from Client Brand questionnaires and can use them to their mutual advantage. This can increase the number of loyal clients and the market share of the product.

Client Brand Questionnaire Sample:

Name of the firm:               ____________________

Address of the firm:             ____________________

Phone Number:           ____________________

Email id:                    ____________________

Q1. What do you feel about our products?


Q2. How long have you been our client?

a)   Less than 6 months

b)   Between 6 months to 1 year

c)   Between 1 to 3 years

d)   More than 3 years

Q3. Are you a loyal customer to our product?

a)   Yes

b)   No

Q4. Do you think our products are competitively priced?

a)   Yes

b)   No

Q5. Are our products durable?

a)   Yes

b)   No

c)   Mostly

Q6. Have you faced any problem with our after sales service?

a)   Yes

b)   No

Q7. If ‘Yes’, pick the right choice among the following:

a)   The sales representative was unresponsive

b)   The sales representative was not knowledgeable

c)   The sales representative refused to provide me service even though the product was under warranty

d)   Other ___________________________________________________

Q8. What made you try our product?

a)   Good distribution

b)   Awareness through ads

c)   Image of the company

d)   Low price

e)   Discounts

f)    Other ___________________________________________________

Q9. Where do you come to know about our current and new products?

a)   TV advertisements

b)   Newspapers

c)   Our website

d)   Our showrooms

e)   Other _____________________________

Q10. What is the positioning of our product in your mind?


Category: Brand Questionnaire

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