Business Feedback Questionnaire


A business feedback questionnaire is one that is obtained by a company from its customer. The main idea of using this questionnaire is to know the level of satisfaction of customers with the products or services offered by the company. This questionnaire also helps in improving the quality of products or services on obtaining the feedback of the customer.

Sample Business feedback questionnaire

Name of the customer ______________________________

Address of the customer _____________________________

Contact number of customer _____________________________

Email id of customer _____________________________

1. Please provide your level of satisfaction for making use of our products according to the parameters given below?

a. Extremely satisfied

b. Somewhat satisfied

c. Somewhat dissatisfied

d. Extremely dissatisfied

 

2. Please provide your opinion about our products according to the parameters given below?

a. Extremely effective

b. Somewhat effective

c. Somewhat ineffective

d. Extremely ineffective

 

3. Do you think you are happy with making the choice to buy the products of our company?

a. Yes

b. No

 

4. Since how long you have been buying the products of our company?

a. One month

b. Six months

c. One year

d. More than two years

 

5. What do you think about the after sales service provided by our company?

a. Extremely good

b. Somewhat good

c. Somewhat poor

d. Extremely poor

 

6. How do you rate the customer service staff of our company on providing service and product information to you?

a. Extremely good

b. Somewhat good

c. Somewhat poor

d. Extremely poor

 

7. Please let us know your likelihood of recommending the products of our company to others according the parameters given below?

a. Extremely likely

b. Somewhat likely

c. Somewhat unlikely

d. Extremely unlikely

 

8. What are your overall levels of satisfaction for the services of our company?

a. Extremely good

b. Somewhat good

c. Somewhat poor

d. Extremely poor

 

9. Please provide any suggestions you think are necessary for improving our products?

_________________________

Category: Business Questionnaire

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