A brand trust questionnaire is a process of understanding the extent to which various users trust the brand that they use. The questions asked in the questionnaire are drafted in a manner so that the level of trust of a consumer can be assessed. It also helps to understand the possible factors that can change the trust of the consumer.
Sample Brand trust questionnaire
Name: _______________________
Address: Street address __________ City ___________ State ____________ Zip code ________
Mobile number: ____________
Residential Phone Number: ________________
Working Phone Number: ________________
Email id: _____________________________
Q1. Do you agree that you trust the brand that you use?
a) Strongly agree
b) Agree
c) Somewhat agree
d) Disagree
Q2. What is the factor that makes you trust on the brand that you use?
a) Uniformity in quality
b) Maintenance of competitive price
c) Value for money
d) Availability of special offers
e) Demand or popularity in the market
Q3. What is the possible factor that can affect your trust in the brand?
a) Abnormal increase in price
b) Drastic decrease in the quality
c) Reduction of demand and popularity in the market
Q4. Was there any situation where you used to trust a certain brand and then stopped trusting it due to a certain factor?
a) Yes, there was a situation
b) No, there was never such a situation
Q5. If the answer to the above question is yes, what was the reason for such situation?
_________________________
Q6. Mention in detail the various brands of products that you trust and the specific factor for trusting the product?
_________________________
