Bank Survey Questionnaire

A bank survey questionnaire is basically a method of finding out what the existing customers of a bank feel about the services and products offered by their respective banks. The bank survey questionnaire can vary from one bank to another depending on the requirement but the basic premise of the questionnaire remains the same.

Bank Survey Questionnaire:

Name of the respondent: __________________________________

Work Phone: ____________________  Email id:______________________

Age: __________   Gender: ______________

Bank Account Number: _____________________  Bank Branch: _________________

Q1. How long have you been associated with the Bank?

a)   New account holder

b)   1-6 months

c)   Less than a year

d)   1-5 years

e)   More than 5 years

Q2. Which of the following associations do you have with the bank?

a)   Banking

b)   Credit Cards

c)   Loans

d)   Investing

e)   Business

Q3. Which of the following type of banking accounts do you have?

a)   Savings account

b)   Basic checking account

c)   Interest bearing checking account

d)   Money market deposit account

e)   Certificate of deposit

f)    Business/Corporate account

g)   Tax-exempt special savings account

h)   Tax-free savings account

i)     Transaction deposit

j)    Current account

k)   Joint account

Q4. Are you greeted by the bank personnel when you visit your bank branch?

a)   Always

b)   Once in a while

c)   Seldom

d)   Never

Q5. Is your business handled by banking executives in a timely and efficient manner?

a)   Always

b)   Once in a while

c)   Seldom

d)   Never

Q6. Are you able to access your banking accounts online?

a)   Yes

b)   No

Q7. Are you able to use various online banking facilities?

a)   Yes

b)   No

Q8. What improvements according to you should be initiated by the bank?


Category: Survey Questionnaire

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