Bank Customer Satisfaction Questionnaire


A bank customer satisfaction questionnaire is a tool which is used to measure the satisfaction level of the customers availing the services of a certain bank. This questionnaire helps in understanding what is lacking in the service of the bank and also what are best features of the service provided. This questionnaire helps in improving the service of the bank and making changes to suit the customer needs. The questionnaire should have question based on the various services provided by the bank.

Sample Bank Customer Satisfaction Questionnaire

Name: ______________

Account number: ___________

Account type: _________

Address: ___________________

Residential contact number: _____________ Mobile number: _______________

Email id: _________________

1. How satisfied are you with the services provided by the bank?

a) Very satisfied

b) Satisfied

c) Somewhat satisfied

d) Dissatisfied

2. Do you feel that the procedure to open an account with the bank was difficult?

a) Yes, to a certain extent

b) No, it was easy

3. Do you always get prompt service whenever you visit the branch?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

4. Do you agree that minimum account limit is not high and easy to maintain?

a) Strongly agree

b) Agree

c) Somewhat agree

d) Disagree

e) Strongly disagree

5. Are you satisfied with your financial transactions with the bank?

a) Very satisfied

b) Satisfied

c) Somewhat satisfied

d) Dissatisfied

6. According to you which service provided by the bank is best?

_________________________

7. Would you like suggest any changes or improvement in any service or any feature of the bank?

___________________________

Category: Satisfaction Questionnaire

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