Airline Satisfaction Questionnaire


An airline satisfaction questionnaire works as a crucial theoretical tool to harness feedback from the customers about the quality of the service provided by the particular airline company. The customer, or the client, of the airline service provider is able to give his/her opinions about the various facilities received during the travel and the level of satisfaction felt.

Airline satisfaction questionnaire sample:

Name of the customer: ___________

Airline Company’s name ____________

Date of travel: ____________

Customer’s phone no: ____________

Customer’s address: ____________

Q1. Did the flight depart as per the schedule?

  1. Yes
  2. No

Q2. If the answer to the previous question is ‘no’, what was the reason for the late departure?

  1. Bad weather
  2. Technical fault
  3. Any other (please mention _______ )

Q3. Did the airline company allow you to take your electronic gadgets on board?

  1. Yes
  2. No

Q4. Which class did you travel?

  1. Executive
  2. Business

Q5. Please write from where to where you traveled.

______________

Q6. Did the flight reach the destination on time?

  1. Yes
  2. No

Q7. What was the price of the plane-ticket?

_______________

Q8. Was the seat comfortable to sit, adjust and lie down?

  1. Yes
  2. No

Q9. Rate the behavior of air-hostesses on a scale of 1 to 5, 5 being for very good behavior and 1 signifying poor behavior.

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Q10. Rate the food served on a scale of 1 to 5, 5 being for very good quality and 1 signifying poor quality.

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

 

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Category: Satisfaction Questionnaire

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