Airline Customer Satisfaction Questionnaire

An airline customer satisfaction questionnaire is an effective tool to garner the response of passengers of a particular airline regarding their flying experience. The passenger can give his opinion on the various facilities provided by the airline while travelling and also the services provided by the airline’s ground staff.

Sample Airline Customer Satisfaction Questionnaire:

Name of customer: _______________________

Address: ___________

Phone Number: ________________

Email ID: ___________

Name of airline: _________

Date of travelling: _________

Travelling from __________ to _____________

1)   Did you have any problem in checking in your baggage?

2)   Did you get the seat of your choice?

3)   Did you receive your boarding pass without any hassle?

4)   Please rate the behaviour of our ground staff.

a)   Excellent

b)   Good

c)   Average

d)   Bad

e)   Very bad

5)   Did your flight depart on time? If no, what was the reason of the late departure?

6)   Did the airline provide you with refreshments while you were waiting?

a)   Yes

b)   No

7)   Which class do you usually travel in?

a)   Business class

b)   Economy class

8)   What do you think about the food served on the plane?

a)   Delicious

b)   Satisfactory

c)   Stale

9)   Were you happy with the service of our in-flight attendants?

10)               If you faced any problem please give details of the incident.

11)               Did you find our seats comfortable?

12)               Did the flight reach the destination on time?

a)   Yes

b)   No

13)               Are you happy with the price of our tickets?

a)   Yes

b)   No

14)               Would you recommend our airline to others?

Category: Customer Questionnaire

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